Refund policy
Refund and Returns policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at theartisanalattic@gmail.com. Please note that returns will need to be sent to the following address:
The Artisanal Attic
1400 Pine St
PO Box No. 640309
San Francisco, CA 94164
We charge a small restocking fee of either 8% of the price of the item being returned OR 10$ whichever is lesser. This helps us manage our operations overhead and generate a pre-paid shipping label. If your return is accepted, we’ll send you a pre-paid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at theartisanalattic@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Order Cancellations
The Artisanal Attic will provide free order cancellation within 2 hours of placing your order. Please email us at theartisanalattic@gmail.com with your order number and contact coordinates. We will confirm the order cancellation via email within 24-48 hours of receiving your request. If the order is fulfilled, we will be unable to cancel the order for you. You can process it as a return.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on items marked as on sale.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Restocking Fee
As a small business, inventory management is a big percentage of our operations and fulfillment cost. Hence, we charge a restocking fee to help manage the operations overhead that we encounter when processing returned items. We charge a small restocking fee of 8% of the price of the item being returned OR 10$ whichever is lesser. The refund amount will be the total amount paid for the order with the restocking fees subtracted. This helps us manage our operations overhead and generate a pre-paid shipping label.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. The refund amount will be the total amount paid for the order with the restocking fees subtracted. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at theartisanalattic@gmail.com.